Member Service FAQs

There are numerous ways you can find your current account balance. First, during regular business hours, you can stop by any LLCU branch and show a valid form of identification to find our your balance.

The easiest and most convenient way to check your account balance is by looking in Online and Mobile Banking. Once enrolled, you can login to Online Banking and your account balances are displayed on the homepage. In Mobile Banking, you can login in and view them on the homepage of mobile banking, as well.

You can also obtain your current account balance using the Lincoln Line Telebanking. If you are already enrolled, simply call 1-800-500-9401.

There are several different places you can find your Account Number and the LLCU Routing Number. The LLCU Routing Number is located at the top of each page at llcu.org.

Another fast and easy way to find BOTH your Account and Routing Number is to look at the bottom of one of your paper checks. Under the memo line, you will find a series of digitally printed numbers. The LLCU Routing Number is listed first and found in between two colons. The second set of numbers is your personal Account Number.

If you are enrolled in Online Banking, you can also find your Account and Routing number there. To find the LLCU Routing Number, once logged into Online Banking, scroll to the bottom of the page and click on "About Us". The next screen will take you to the LLCU website and the Routing Number is listed at the top. To find your Account Number in Online Banking, login and then click on the account for which you'd like to locate the full number. Then, click "Account Information". Your full account number will show on the next screen.

If you are enrolled in Mobile Banking, you can easily locate both numbers there, as well. Simply login and click on the Account for which you need the full number. Next, click on "Account Details" and the Routing Number and Account Number are on the next screen. To view the ENTIRE account number, you may need to click on the EYE icon to reveal the full number.

Changing your address, phone number or email is very easy in Online and Mobile Banking. To update them in Online Banking, login and then click on "Settings" in the top righthand corner of the page. Next, click on "Profile". Click on the information that you would like to update, follow the prompts for a security verification code. Make your changes and then click "Save".

To make changes in the Mobile Banking App, simply login and then click on the MORE button on the lower righthand corner of the home screen. Next, click "Manage profile information". Click on the information you would like to update, follow the security prompt and then save your changes.

If you are not enrolled in Online or Mobile Banking, simply stop by any LLCU branch to have an LLCU Representative update your account information in our system. Or, you can call our Solution Center at 1-844-222-7788.

Ordering more checks is easiest to do in Online Banking. Simply login and click on "Order Checks" on the right side of the screen. Follow the prompts to input the information you will need to complete the order. *Note - you will need to input your Routing Number, Account Number, Zip and Code, so have those on hand before you begin the process.

If you are not enrolled in Online Banking, you can order more checks by stopping in any LLCU branch. Skip the lines by scheduling an appointment with and LLCU Banker ahead of time. You can make your appointment at landoflincolncreditunion.coconutcalendar.com/service.

LLCU is part of the Co-Op Shared Branching Network of ATMs, which gives you access to over 30,000 FEE-FREE ATMs through the U.S. FIND A FEE-FREE ATM HERE. On this page, click on the "FIND A CO-OP ATM" button. This will redirect you to the Co-Op website. Simply type in the zip code or address of where you are traveling, click "SEARCH" and the next page will display a map of available Fee-Free ATMs. You can also find various Co-Op Shared Branches for fee-free banking transactions by following the same steps and clicking the "FIND A CO-OP BRANCH" button instead.

Setting up alerts is easy in Online Banking. Login in and click on "Settings" in the upper righthand corner of the page. Next, click on "Security Center". Next, follow the prompts to customize the types of alerts that you would like to set up. Follow all prompts and then click, "Review". If all is correct on the next screen, simply click "Save Alert". Any active alerts you already have set up in Online Banking will be displayed on the bottom of this same page.

You can also easily set up alerts in Mobile Banking. Login and on the homescreen, click "Manage Alerts". Follow the prompts to set up alerts as you'd like them. To set up alerts that are specific to your card(s), when you login to Mobile Banking, click on the "CARDS" icon at the bottom of the homescreen. Next, scroll down and click "Controls & Alerts" and proceed to set these up to your preferred customization.

Setting up a Travel Notice is a great way to ensure you can always access your funds while traveling. This can easily be done in Online and Mobile Banking, or you can simply stop in an LLCU Branch or call 1-844-222-7788 to have an LLCU representative note this on your account.

To set up a Travel Notice in Online banking, simply login to your account, click on "Settings" in the upper righthand corner of the homepage. Next, click on "Security Center" and then click on "Travel Notice". Fill in the pertinent information and click "Review". After reviewing, if all information is accurate, simply click "SUMBIT". To avoid disruptions in card service while traveling, simply login to Mobile Banking and click on the "CARDS" icon at the bottom. Next, scroll down and click on "Manage Travel Plans". Click the plus next to "Add Travel Plan" and follow the prompts t submit your plans.

Online Banking typically refers to bein able to access your account information through a desktop computer with internet access. Mobile Banking is accessing your account information using the LLCU Mobile App on your mobile device or tablet, after you've downloaded the app from your App Store and enrolled.

To enroll in Mobile Banking, you must FIRST enroll in Online Banking. By enrolling in Online Banking, you will automatically be enrolled in Mobile Banking, so you only have to enroll one time.

Follow these steps to enroll:

1. Visit llcu.org from your desktop web browser.
2. Locate the Online Banking Login box in the middle of the homepage.
3. Click "Enroll" under the Login button.
4. Follow the prompts to set-up your Online account. Be sure to note your User ID and Password while setting this up, as you will use the same credentials to login to Mobile Banking.

After you have enrolled in Online Banking, download the LLCU Mobile App from your mobile device's App Store. In your App Store, type "LLCU" or "Land of Lincoln" in the search bar and proceed to download the app for free. Use the same User ID and Password you used for Online Banking to login to the Mobile Banking app.

No worries! This happens all the time! To recover your User ID, simply visit llcu.org and under the login box for Online Banking, click "Forgot User ID". Enter the email associated with your account and an email will be sent to you to assist you in recovering your User ID.

If you've forgotten your Password (but know your User ID), also visit llcu.org and under the Online Banking Login Box, click "Forgot Password". You will be prompted to enter your User ID on the next screen, then click "Next". Follow the prompts to be sent a password reset link to your email.

If you have forgotten BOTH your User ID and password, click the "Forgot User ID" link first and once you've obtained your User ID, proceed to click the "Forgot Password" link. If you are having any technical difficulties doing this online, simply call our Solution Center at 1-844-222-7788.