Member Service FAQs

Online Banking typically refers to being able to access your account information through a desktop computer with internet access. Mobile Banking is accessing your account information using the LLCU Mobile App on your mobile device or tablet, after you've downloaded the app from your App Store and enrolled.

To enroll in Mobile Banking, you must FIRST enroll in Online Banking. By enrolling in Online Banking, you will automatically be enrolled in Mobile Banking, so you only have to enroll once.

Follow these steps to enroll:

1. Visit llcu.org from your desktop web browser.
2. Locate the Online Banking Login box in the middle of the homepage.
3. Click "Enroll" under the Login button.
4. Follow the prompts to set-up your Online account. Be sure to note your User ID and Password while setting this up, as you will use the same credentials to login to Mobile Banking.

The LLCU Mobile App is available to download from your mobile device's App Store. In your App Store, type "LLCU" or "Land of Lincoln" in the search bar and proceed to download the app for free. Use the same User ID and Password you used for Online Banking to login to the Mobile Banking app.

There is only one Online Banking Account available per account. Joint owners will have to share a login. 

No worries! This happens all the time! To recover your User ID, simply visit the llcu.org homepage and under the login box for Online Banking, click "Forgot User ID". Enter the email associated with your account and an email will be sent to you to assist you in recovering your User ID.

If you've forgotten your Password (but know your User ID), also visit llcu.org and under the Online Banking Login Box, click "Forgot Password". You will be prompted to enter your User ID on the next screen, then click "Next". Follow the prompts to be sent a password reset link to your email.

If you have forgotten BOTH your User ID and password, click the "Forgot User ID" link first and once you've obtained your User ID, proceed to click the "Forgot Password" link. If you are having any technical difficulties doing this online, simply call at 1-844-222-7788.

Yes, LLCU members are able to transfer funds both internally (LLCU member to LLCU member) or externally (LLCU member to an account held outside of LLCU). Directions for both types of transfers are listed below.

To set up an INTERNAL transfer in Online Banking (desktop):

1. Login to Online Banking and click "Transfers" at the top of the dashboard.
2. For an INTERNAL transfer, simply fill in the necessary fields and follow the prompts to complete your transfer. (You will need the account number of the LLCU member to whom you are transferring funds).

To set up an EXTERNAL transfer in Online Banking (desktop):

1. Login to Online Banking and click "Transfers" at the top of the dashboard.
2. Next, click on "External Account Transfer" on the righthand side of the page.
3. Follow the prompts to add the external account. *Note: Before entering the information, be sure you have the routing and account number for the external account.

* For security purposes on external transfers, the primary name must match on both accounts or it will not be processed. 

If your mobile deposit of your check was rejected, the notification should tell you the reason for the rejection. It might have been an unclear photo submitted, or information was missing. You can attempt to resubmit the mobile deposit again after correcting the reason for rejection. For your next mobile deposit, view our list of guidelines to assist you in a successful transaction. 

The best way to protect your debit or credit cards from fraud is to be certain to monitor the activity posted on them daily. You can do this easily by enrolling in Online and Mobile Banking. Once enrolled, you can enable alerts which will prompt text notifications, or emails (or both, should you select that option) when there is suspicious activity on your account. Or, you can set it up for receive alerts for ANY transactions on your account. These alerts can be customized to your liking.

Additionally, when shopping online, be sure to only use secure websites (such as those which the web address begins with "https://"), and always avoid using public WI-FI networks. For more tips on how to avoid all types of account fraud, visit our Security Information page.

To enable alerts on your card or account, you must first enroll in Online Banking and Mobile Banking. After enrolled, login Online Banking, click "Settings" at the top of the page, then click "Security Center". Then, follow the prompts to set up the alerts to your liking.

To enable notifications in Mobile Banking, (after first enrolling in Online Banking), simply open the Mobile Banking app and click "Manage Alerts". Follow prompts to set them up as you like.

Fraudsters have gotten quite clever and they are working on new tactics every minute. Scammers often pose as legitimate entities, including your credit union, to gain your trust. Read the following information for things to watch for and what to do.

Scammers may call you, email you, or text you, claiming to be LLCU, they may even go so far as to spoof our actual phone number or make the email look like it came from LLCU. They may proceed to ask you for personal information, to verify your account information, or to confirm a suspicious transaction to scare you. In this case, it is always best to hang up and call us directly at LLCU to confirm whether or not we called you. Please call 1-844-222-7788 during business hours.

Never provide personal information over the phone unless you initiated the call or email to a number or email address that you have verified as legitimate.

If you are attempting to make a legitimate purchase/transaction and it has triggered a fraud alert erroneously, please call LLCU at 1-844-222-7788. Do not attempt the transaction again as it may prompt tighter security holds on your account with each re-attempt.

For fraudulent charges, or unauthorized charges, please call one of the following phone numbers for the specific type of account showing a fraudulent charge:

• To report fraud on your LLCU Checking Account, call 1-844-222-7788.
• To report fraud on your LLCU Debit Card, call 1-800-472-3272.
• To report fraud on your LLCU VISA Credit Card, call 1-855-320-5355.

LLCU offers a variety of checking accounts, each with different features & benefits to make it easy to find one that best suits your needs and lifestyle.

View the different types of checking accounts offered at LLCU.

LLCU offers a variety of savings accounts with competitive rates to help you start saving for your financial goals & dreams.

View the different types of checking accounts we offer. 

All LLCU checking and savings accounts do require a $5 share deposit at account opening. This is your member share amount and must remain in the account throughout membership. Should you choose to close your LLCU account, that $5 is returned to you at the time of account closure.

LLCU checking accounts do not have any monthly maintenance service fees, nor any hidden fees. Depending on the account requirements of some of our different types of accounts, there may be fees incurred for insufficient funds returns, or for exceeding the debit card transaction limit. You will receive the LLCU Fee Schedule when you open your LLCU account so you are aware of any potential fees that could be incurred. Additionally, you can request the LLCU Fee Schedule at any time by visiting an LLCU branch or calling 1-844-222-7788.

Yes! LLCU does offer several checking accounts that are interest-bearing, such as our Share Draft Plus Checking, Amped Checking, Premier Checking, HERO Checking, and Business Advantage Checking. View the interest rates on these accounts.

Yes, LLCU has a very robust Youth Savings Account program called "Making Cents Youth Accounts". We offer a savings account tailored to each different age group that offers kids (& parents/guardians) free access to interactive financial learning & games on our website. Learn more about the Making Cents Youth Accounts.

For a minor (17 years and under) to open a savings account at LLCU, visit the nearest LLCU branch with a parent or legal guardian and bring the following:

• Completed LLCU Member Account Agreement form.
• Two forms of identification for the Parent/Guardian. One form must be a State-Issued Photo ID. Other forms that are acceptable include: Social Security card, FOID card, Current Debit or Credit Card, Work ID, or School ID.
• Cash in the amount of $5. This is the monetary cost for your credit union share.
• For the Minor, a Student ID or State-issued photo ID (i.e., Driver's License) if applicable, and the minor's Social Security Card.

Yes, LLCU does offer a Teen Checking Account. The minimum age to open the account is 13 years of age. Teens aged 13-15 years must have a Parent/Guardian as a joint account holder. At the age of 16, they can have a solo checking account, but are required to have signed parental permission to have a solo account. This form can be obtained at any LLCU branch. To open an LLCU Teen Checking Account, please visit the nearest LLCU branch and bring the following information:

• Completed LLCU Member Account Agreement form
• Two forms of identification for the Parent/Guardian. One form must be a State-Issued Photo ID. Other forms that are acceptable include: Social Security card, FOID card, Current Debit or Credit Card, Work ID, or School ID.
• Cash in the amount of $5. This is the monetary cost for your credit union share.
• For the Minor, a Student ID or State-issued photo ID (i.e., Driver's License) if applicable, and the minor's Social Security Card.

No, your funds in your LLCU Christmas Club Savings account are not transferred at any time. We leave it up to the member to make that transfer if they wish to. If not, the funds will remain in the Christmas Club account and continue to earn dividends.

There are numerous ways you can find your current account balance. First, during regular business hours, you can stop by any LLCU branch and show a valid form of photo identification to obtain your current balance.

The easiest and most convenient way to see your current account balance is in Online or Mobile Banking. Once enrolled, you can login anytime to Online or Mobile Banking and find your account balances displayed on the homepage.

You can also obtain your current account balance using the Lincoln Line Telebanking. If you are already enrolled, simply call 1-800-500-9401.

There are several different places you can find your Account Number and the LLCU Routing Number. The quickest way to find the LLCU Routing Number is to look at the top of any webpage at llcu.org. (Scroll up now, if you'd like!)

Another fast and easy way to find BOTH your Account Number & the LLCU Routing Number is to look at the bottom of one of your paper checks. Under the memo line, you will find a series of digitally printed numbers. The LLCU Routing Number is listed first and found in between two colons. The second set of numbers is your personal Account Number.

If you are enrolled in Online Banking, you can also find your Account and Routing number there. To find the LLCU Routing Number, once logged into Online Banking, scroll to the bottom of the page and click on "About Us". The next screen will take you to the LLCU website and the Routing Number is listed at the top. To find your Account Number in Online Banking, login and then click on the account for which you'd like to locate the full number. Then, click "Account Information". Your full account number will show on the next screen.

If you are enrolled in Mobile Banking, you can easily locate both numbers there, as well. Simply login and click on the Account for which you need the full number. Next, click on "Account Details" and the Routing Number and Account Number are on the next screen. To view the ENTIRE account number, you may need to click on the EYE icon to reveal the full number.

To view an electronic Account Statement for your LLCU Account, you must first enroll in Online Banking and then you must enroll in eStatements.

Once you've enrolled in Online Banking, follow these steps to enroll in eStatements:

1. Login to LLCU Online Banking.
2. Choose the eStatements tab.
3. Follow the prompts to complete eStatement enrollment.

Once enrolled in eStatements, you can view your statements in Online Banking by logging in and then clicking "Online Statements" on the righthand side of the page. eStatements are only accessible in Online Banking, not in Mobile Banking. To receive a physical copy of your Account Statement, visit the nearest LLCU branch, or to have a copy mailed to you, please call 1-844-222-7788.

Changing your contact info on your account can be done quickly and easily in Online and/or Mobile Banking. To do so, follow the steps below. But, if you are not yet enrolled in Online or Mobile Banking, simply stop by any LLCU branch to have an LLCU Representative update your account information in our system.

To update contact info in Online Banking, follow these steps:

1. Login to Online Banking and click "Settings" in the top righthand corner of the page.
2. Click on "Profile".
3. Click on the information that you would like to update and follow the prompts for a security verification code.
4. Make your changes and then click "Save". To make changes in the Mobile Banking App, simply login and then click on the MORE button on the lower righthand corner of the home screen. Next, click "Manage profile information". Click on the information you would like to update, follow the security prompt and then save your changes.

To update contact info in Mobile Banking, follow these steps:

1. Login to Mobile Banking app and click "MORE" on the lower righthand corner.
2. Click "Manage Profile Information".
3. Click on the information you would like to update, follow the security prompt and then save your changes.

Yes, in certain circumstances, such as with a foreign check, a large check amount, or new account status, a check may be placed on a "HOLD" for a certain period of time, typically only up to two business days. However, the hold can be longer in some cases such as with a foreign check, a large check amount, or with a new account.

These HOLDS are recommended and outlined in a federal policy called "Regulation CC" and are designed to protect you against fraud and to ensure that the "Payer" has sufficient funds in the originating account to cover the amount. This disclosure was included in the Terms & Conditions you received at account opening and can be provided to you upon request.

If you are concerned about a check HOLD or would like to determine if a check you plan to deposit would need to be placed on HOLD, simply call us at 1-844-222-7788 or stop in an LLCU branch.

Ordering more checks is easiest to do in Online Banking. Simply login and click on "Order Checks" on the right side of the screen. Follow the prompts to input the information you will need to complete the order.

*Note - when ordering, you will need to input the LLCU Routing Number, your Account Number, your zip code, and security code, so have those on hand before you begin the process. If you are not enrolled in Online Banking, you can order more checks by stopping in any LLCU branch. Skip the lines by scheduling an appointment ahead of time with a Banker at llcu.org.

LLCU is part of the Co-Op Shared Branching Network of ATMs, which gives you access to over 30,000 FEE-FREE ATMs through the U.S. To find one near you, or near where you will be traveling, click on "TOOLS" at llcu.org, then "Fee Free ATMs & Banking". On the next page, click on the "FIND A CO-OP ATM" button. This will redirect you to the Co-Op website. Simply type in the zip code or address of where you are traveling, click "SEARCH" and the next page will display a map of available Fee-Free ATMs. You can also find various Co-Op Shared Branches for fee-free banking transactions by following the same steps and clicking the "FIND A CO-OP BRANCH" button instead.

LLCU members can place a "STOP PAYMENT" on a check, or on an ACH transaction after it posts to the account. Additionally, members can place a Stop Payment on a BillPay item. However, LLCU members cannot stop payment for purchases or transactions on a debit card.

In order to initiate the STOP PAYMENT process, you will need to complete a Stop Payment Form. This form can be obtained by stopping in your nearest LLCU branch, or by calling 1-844-222-7788 and we can email or mail the form to you.

The STOP PAYMENT process is not available in Online or Mobile Banking.

If you were charged an Overdraft or NSF fee, it is because a transaction was attempted on your account, but the account does not have enough funds to cover the amount. This can occur for a number of different reasons, including underestimating a transaction amount, a large pre-authorization hold, a delayed deposit, or not tracking your balance carefully.

There is a difference between an overdraft fee and an NSF fee. An overdraft fee is charged when the transaction is completed, but because the account balance was too low to cover the transaction, the credit union covered the amount and then subsequently charged a fee for doing so. An NSF fee is charged when the credit union declines the transaction due to insufficient funds and subsequently, charges a fee.

This disclosure was included in the Terms & Conditions you received at account opening and can be provided to you upon request.

If you find an Overdraft fee or an NSF fee on your account that you do not feel is accurate, please visit your nearest LLCU branch or call 1-844-222-7788.

Yes, LLCU offers several options to help you better protect yourself from these fees. First and foremost, we offer free financial counseling, as well as reading resources to help you avoid the fees through money management skills. View our blog article titled, "6 Tips to Avoid NSF and Overdraft Fees" to learn money management practices that will help you avoid fees.

Additionally, LLCU offers add-on services that help you avoid extra fees and protect your credit. One of those services is to enroll in Overdraft Protection (ODP), which directly connects your savings account to your checking/debit account to automatically transfer funds from your savings to cover transactions that exceed the checking/debit account balance available. With this protection, there is a nominal fee charged when this process takes place, but it is far less than the Overdraft or NSF fee.

Other options to protect you from NSF fees includes Courtesy Pay or an Over Draft Line of Credit. Learn more about those two options by visiting a branch or call 1-844-222-7788.

If you find that an automated payment you scheduled to come out of your current payroll did not actually come out, please visit your nearest LLCU branch or call 1-844-222-7788.

Yes, each LLCU branch does have a Night Deposit Box for deposits after hours. All deposits dropped in the Night Deposit Box are processed the next business day.

To add someone to your account as POA, or to be added to an LLCU member's account as POA, you will need to visit the nearest LLCU branch to do so in-person. Before arriving, please note that you need to bring the following information along with you:

• A signed, notarized POA document.
• A State-Issued Photo ID (such as a Driver's License or State ID).
• A list of accounts to which the POA will receive access.

You can stop in to any branch to initiate this process, but we highly recommend that you schedule an appointment with a Universal Banker ahead of time.

LLCU offers vehicle loans for both new & used cars, trucks, vans, and motorcycles. Additionally, LLCU offers loans for RVs, Boats, and ATVs. View current rates or begin the application process now.

Yes, you do need to provide proof of full coverage insurance with LLCU listed as the lienholder. If you cannot provide this, Collateral Protection Insurance (CPI) will automatically be added to the loan. Important to note, if CPI is added to the loan, the loan will be considered to be in "bad standing" until full coverage insurance is obtained and proof of that insurance is subsequently presented to the credit union.

To obtain a payoff on your loan, or to proceed with a payoff, please stop in the nearest LLCU branch or call 1-844-222-7788.

Yes, any Loan Officer or Universal Banker can assist you with setting up an autopay for your vehicle loan. You can proceed to do so at the time of your loan signing, or if you choose to do so later, simply visit the nearest LLCU branch or call 1-844-222-7788.

You do not need an appointment to meet with a Loan Officer regarding vehicle, personal or business loans, but it is highly recommended in order to avoid a long wait and to ensure a Loan Officer is available to meet. If you want to schedule a meeting with a Loan Officer regarding a vehicle, personal, or business loan, click here to schedule an appointment. If you would like to schedule a meeting with a Mortgage (Home) Loan Officer, please email mortgages@llcu.org or call 1-844-222-7788.

Yes, LLCU offers a variety of loan payment protection products and our Lending staff are knowledgeable and dedicated to finding the best fit for your situation. We have a number of affordable options including GAP (Guaranteed Asset Protection) Insurance, credit life, credit disability, unemployment protection, and mechanical repair insurance. To learn more about these options, simply make an appointment with an LLCU Loan Officer through our website or by calling 1-844-222-7788.

Yes, all vehicle and personal loans held at LLCU do offer a grace period. If you do not make your payment within the grace period for any LLCU vehicle or personal loan, a late fee of $25 will be charged. The exact amount of days offered in the grace period can vary depending on the type of loan. To learn what your grace period is, please email llcu@llcu.org or call 1-844-222-7788.

For an LLCU mortgage or business loan, the grace period can vary, and the subsequent late fees are determined as a percentage of the payment. To learn what the grace period or late fees will be for your mortgage or business loan, please reach out to your loan officer.

Yes, LLCU does offer the option for members to skip a payment on their LLCU-held auto loan if they meet a certain set of qualifications and requirements. The Skip-a-Pay program is offered twice per year - in the summer (option to skip July or August) and again in the winter (option to skip November or December). The set of requirements to qualify are always listed with the program when it is rolled out. If qualified, a member can request a Skip-a-Pay by phone, but a form must be completed and signed to finalize the activation.

The best way to ensure that you will qualify for a mortgage loan is to meet early with a Mortgage Loan Officer. Our MLO's are knowledgeable and dedicated to helping you prepare and improve your financial health with the goal of qualifying for a home loan. It is even a good idea to get pre-approved BEFORE you start shopping for your dream home. Knowing the level that you pre-qualify for will help you to shop within your means.

In the meantime, here is a list of actions you can take now to help you qualify for a home loan:

• Build a stable, reliable income.
• Build a strong credit score.
• Build a strong debt-to-income ratio.
• Document your assets and employment history.
• Begin preparing your required financial documents (W-2s, tax returns, and bank statements).

The amount of down payment needed for your mortgage loan can vary widely depending on the type of mortgage loan you get. The best way to know exactly what you'll need is to schedule time to discuss the process with a Mortgage Loan Officer. You can make an obligation-free appointment with an LLCU Mortgage Loan Officer by emailing mortgages@llcu.org.

The following is a list of the documents that you will likely need to provide during the mortgage application process:

• All paystubs for the past 30 days.
• All W2's for the past 2 years.
• Federal Tax Returns for the past 2 years.
• All bank statements for the past 60 days.
• 401K, IRA, or Mutual Fund Accounts showing most recent transaction summary.
• Stocks or Certificates of Deposit (copies).
• Purchase and sales agreement (copy).
• 12 months canceled rent checks, or the name/address of current landlord (if applicable).
• Fully executed divorce decree (if applicable).
• Signed YTD Profit & Loss statement and balance sheet (if self-employed).
• Documentation verifying any additional income.
• Deed, hazard insurance policy, and most recent tax bill copies (if you are refinancing).
• A letter explaining any known credit problems or fluctuations in income.

Yes, LLCU offers a variety of Home Equity Loans and Home Equity Lines of Credit (HELOC). These are a great way to borrow money by utilizing the equity in your home as collateral. These types of loans can provide you with the option for financing projects like home renovation, debt consolidation, tuition expenses, and medical expenses. To learn more about Home Equity Loans, visit the Home Equity Loans page of our website.

LLCU offers a debit card only with checking accounts. LLCU does not currently offer a debit card with any savings accounts.

Upon opening an LLCU Checking/Debit Account, you will receive your debit card in the same visit. The only LLCU branch that does not provide instant issue debit cards is the branch located at 1435 N. Water St. in Decatur.

To activate your debit card and/or to set a PIN, call 1-800-992-3808 and follow the prompts as directed.

The daily limit for ATM withdrawals is $500. The daily limit for purchases is $5,000. The default limit for a debit card is 12 times within an 8 hour timespan. A limit increase that is good for one (1) business day can be requested by visiting your nearest LLCU branch or calling 1-844-222-7788. 

Setting up alerts is easy in either Online or Mobile Banking!

To set up alerts for your account or card in Online Banking (desktop), follow these steps:

1. Login to Online Banking and click "Settings" in the upper righthand corner of the page.
2. Click on "Security Center".
3. Follow the prompts to customize the types of alerts that you would like to set up.
4. After following all prompts, click, "Review".
5. If all is correct on the next screen, simply click "Save Alert". Any active alerts you already have set up in Online Banking will be displayed on the bottom of this same page.

To set up alerts for your account or card in Mobile Banking, follow these steps:

1. Login to your Mobile Banking app and click "Manage Alerts".
2. Follow the prompts to set up alerts as you'd like them.
3. To set them up more specific alerts and controls for your card, when logged into Mobile Banking, click on "CARDS" at the bottom.
4. Scroll down and click "Controls & Alerts" and proceed to set these up to your preferred customization.

Setting up a Travel Notice is a great way to ensure you can always access your funds while traveling. This can easily be done in Online or Mobile Banking, or you can simply stop in an LLCU branch or call 1-844-222-7788 to have an LLCU representative note this on your account.

To set up a Travel Notice in Online Banking, follow these steps:

1. Login to Online Banking.
2. Click on "Settings" in the upper righthand corner of the homepage.
3. Click on "Security Center".
4. Click on "Travel Notice"
5. Fill in the pertinent information and click "Review".
6. After reviewing, if all information is accurate, simply click "SUMBIT".

To set up a Travel Notice in Mobile Banking, follow these steps:

1. Login to Mobile Banking.
2. Click on "CARDS" at the bottom.
3. Scroll down and click on "Manage Travel Plans".
4. Click the plus next to "Add Travel Plan" and follow the prompts to submit your plans.

To report a lost or stolen DEBIT card, please call Visa® Debit Card services at 1-800-472-3272 to deactivate and replace your card. You can also use the Cards tab in LLCU Mobile Banking to "Turn Off" your card or report it lost or stolen through the app.

NOTE: There is a $10 replacement fee for lost cards.

To report a lost or stolen CREDIT card, please call Visa® Credit Card services at 1-855-320-5355 to deactivate and replace your card. You can also use the Cards tab in LLCU Mobile Banking to "Turn Off" your card or report it lost or stolen through the app.

If your card is not working properly, it is likely locked due to suspected fraud. While this can be frustrating, this occurs to protect your account from fraud.

• If your debit card is blocked or declined during business hours (Monday - Friday; 8a.m. - 5p.m.), please call 1-844-222-7788. If your card is blocked after business hours, please wait and call at your earliest convenience at the start of the next business day.
• If your credit card is blocked, please call Visa® Credit Card services at 1-855-320-5355.

Stop in to your nearest LLCU to have a new card printed or call us at 1-844-222-7788 to have a new card mailed to you or prepared for you to pick up.

Yes, you can reset your PIN number by logging into the LLCU Mobile Banking app, clicking "Cards" at the bottom, then select the card for which you'd like to reset the PIN. Scroll to bottom and select, "Set PIN" and follow the prompts to enter a new PIN. You may also call 1-800-992-3808.

New cards will automatically be mailed to you well in advance of the expiration date. Keep an eye out for an unmarked, plain white envelope in the mail.

NOTE: Your card does not expire until the end of the month shown on your expiration date.

If you believe you have missed or thrown away your new card, please call us at 1-844-222-7788.

You can view your card eStatements in Online and Mobile banking. If you have not yet enrolled in eStatements, visit the Online & Mobile banking section of this FAQ.

If eStatements are not an option, please visit the nearest LLCU branch or call 1-844-222-7788 to receive a print out of your statements. A small fee may be charged for printed statements.

Yes, you can. To do so, please pick up an "Authorized User" form at an LLCU branch near you, or call 1-844-222-7788 to have one mailed to you.

A CD, or a "Share Certificate" is a type of savings account that provides a fixed interest rate for a specific period of time, or "term". A CD offers a secure, insured investment at a higher dividend rate than a regular savings account. This higher dividend rate is paid in exchange for your commitment of keeping your money locked into the CD for the pre-disclosed term limit. All of our current CD rates, and any special rates being offered, are listed on our Rates page.

Simply stop by any LLCU branch to open your CD account. If you are not yet an LLCU member, you will need to first ensure that you qualify for membership by reviewing our membership criteria. Once confirmed, simply complete the Member Application form found on our website.

Yes, we do offer an HSA account! An HSA (Health Savings Account) is designed to help individuals save for future qualified medical and retiree health expenses on a tax-free basis. Contributions to your HSA are tax-deductible and earnings will accrue on a tax deferred basis. Distributions from your HSA are tax-free as long as they are used for qualifying medical expenses. Any balance at the end of the year is carried over the next year.

With an HSA, you are in control. You decide how and when to spend the money within the government guidelines. And since you’re the owner of the account, it will always follow you. Basically, you can use it for any medical expense – dental, vision, prescriptions and even over-the-counter drugs like aspirin. And, with free checks and a debit card, we make it easy for you to pay anywhere!

Yes, LLCU offers Money Market accounts. A Money Market account is a savings account that pays a higher rate of dividends than other traditional savings accounts. Most MMAs require a minimum balance and at LLCU that amount is $2,500. Additionally, LLCU Money Market accounts have a minimum deposit and withdrawal requirement of $100. They also have a limit of six (6) withdrawals or transfers per month. Only three (3) of the six (6) withdrawals are allowed by check.

An IRA, or an Individual Retirement Account, is a personal, tax-advantaged investment account that helps an individual save for retirement. Depending on the type of IRA you choose, contributions may be tax deductible and will grow either tax-deferred or tax-free. LLCU offers both Roth IRAs and Traditional IRAs. A Roth IRA allows you to make after-tax contributions and to enjoy tax-free withdrawals in the future. A Traditional IRA may allow you to make pre-tax contributions and to take advantage of the tax benefits today. To learn more about this investment type please schedule an appointment with an LLCU Universal Banker at our website, or by calling 1-844-222-7788.

Yes, LLCU offers business savings and two types of business checking accounts. The features and benefits of each are listed below:

• Traditional Business Checking is ideal for small businesses with fewer monthly expenses. It requires a $5 monthly fee, but offers unlimited check and deposit items monthly, as well as free online banking and free VISA/ATM Debit Card.
• Business Advantage Checking is great for a business with larger balances and more payables each month. This type of account has a $7 monthly fee, but offers unlimited check and deposit items monthly, free Online Banking & BillPay, free VISA/ATM Debit card and the ability to earn interest on an average monthly balance of $10k or more.

Yes, LLCU is a Certified SBA Lender and we offer several types of loans for small businesses and people wanting to start a new business, including loans for Acquisitions, Development, Term Loans, Restructuring Loans, Equipment Loans and more. Each type of loan has a unique set of advantages. One of our experienced Commercial Loan Officers will be happy to meet with you to discuss the features and benefits of each and find the perfect fit for your needs.

*LLCU does offer business loans outside of our Field of Membership on an exception basis. If you would like to learn more about whether or not you would qualify, please email businessloan@llcu.org.

Yes, LLCU has partnered with Clover Business Solutions to be able to offer you the equipment and platform to make running your business a breeze! With Clover, you can take order, accept payments, organize inventory, manage your team, grow your customer base, and so much more.

Yes, all owners/managers of a business must qualify for LLCU membership for the following entity types:

• Sole Proprietorship
• General Partnership
• Limited Partnership (LP)
• Limited Liability Company (LLC)
• Limited Liability Partnership (LLP)

Find more detailed information on qualifications for opening an LLCU business account.

The exact documentation needed to open a business account can vary based on the type of business. Some of the types of documents that may be required include an EIN Letter, Operating Agreement (if applicable), Certificate of Existence, Articles of Organization (if applicable). Our recommendation is that you speak with an LLCU Business Banker to learn exactly what documents you will need to open an account by emailing llcu@llcu.org or call 1-844-222-7788.