Member Service FAQs

GENERAL

What is a credit union?

A credit union is a member-owned, not-for-profit financial institution that offers a range of financial services, similar to those offered by banks. Unlike banks, which are owned by shareholders, credit unions are owned and controlled by the people who use their services, referred to as "members". As a not-for-profit, monies earned at a credit union are passed on to the members by way of paying higher interest rates on savings accounts, and offering lower interest rates on loans compared to banks.

Are my deposits insured at the credit union?

Yes, your deposits held at LLCU are federally insured by the National Credit Union Share Insurance Fund (NCUSIF), which is an arm of the National Credit Union Association (NCUA). This insurance is similar to the deposit insurance protection offered by the Federal Deposit Insurance Corporation (FDIC) at banks. Deposit accounts at LLCU are federally insured to at least $250,000. If a member has more than one account at LLCU, those accounts are added together and insured to at least $250,000. Additionally, LLCU provides members an additional $250,000 in deposit coverage through Excess Share Insurance (ESI). Therefore, when combining both, LLCU members' deposits are protected to at least $500,000.

Can I become a member of LLCU?

To become a member of LLCU, you simply have to live or work in one of the 28 Illinois counties currently in our field of membership. View LLCU's field of membership county list.

Another way you could qualify for membership is if you have an immediate family member that is a current LLCU member, regardless of your current residence. Immediate family members include children, parents, spouses, siblings, grandparents, and grandchildren.

Another qualification for LLCU membership is if you work for one of our Premier Partners. View our current Premier Partners list.

Finally, if you are a member, associate member, clergy or pastor of the United Methodist Church, or are affiliated with a United Methodist agency or institution within the Illinois Great Rivers Conference or Northern IL Conf., you qualify for LLCU membership.

Can I open an account or apply for a loan online?

Yes, you can initiate the process of opening an LLCU account by completing the Member Application. You can also apply for a loan on our website. At this time, you are required to come in to complete the account opening process or to finalize your loan. But exciting news, LLCU will begin offering total online account opening and loan applications some time in 2026!

What will I need to open an account?

Once you have determined that you do qualify for LLCU membership and you are ready to open an account, visit the nearest LLCU branch to get started. Here are the items you'll need to bring with you to make the process go quick & easy:

  • Completed LLCU Member Account Agreement form.
  • Two forms of identification. One form must be a State-Issued Photo ID such as a Driver's License or State-Issued ID. Other forms that are acceptable include: Social Security card, FOID card, Current Debit or Credit Card, Work ID, or School ID.
  • A check payable to "Land of Lincoln Credit Union" in the amount of $5. This is the monetary cost for your credit union share. These funds will be applied to a savings account in your name and is refundable at the time of membership termination.

What is the official mailing address for LLCU?

Land of Lincoln Credit Union
P.O. Box 3310
Decatur, IL 62524-3310

Does LLCU handle Wire Transfers and if yes, how do I send or receive a wire transfer?

Yes, LLCU does send and receive wire transfers.

To make an outgoing wire transfer, please visit your nearest LLCU branch and be sure to bring the following information with you:

  • Account holder name and full address
  • Account number
  • Branch number and full branch address
  • Institution number
  • Swift Code / BIC / IBAN code (international)
  • Routing number (domestic)

To receive an incoming wire, have funds sent to:
Land of Lincoln Credit Union
4850 E. Prosperity Pl.
Decatur, IL 62521
ABA Number: 271183015

*Please have them include the Beneficiary Name (Member Name) and the Beneficiary Account Number (Member Account number or Loan Number).

The daily wire cutoff time is 4:00p.m. CST. The fee for domestic wires is $20; and $50 for international wires. If you have any questions, please call 1-844-222-7788.

Do you have notaries on staff?

Yes, there is at least one Public Notary on staff at each LLCU branch, with the exception of our Decatur - Water Street branch. To ensure before you travel to a branch that one is available, we recommend scheduling an appointment through our website.

Do you offer money orders?

No, LLCU does not offer money orders.

Does LLCU sell Savings Bonds?

No, LLCU does not offer savings bonds.

Does LLCU sell VISA gift cards?

Yes, LLCU does sell VISA gift cards. There is a nominal fee charged at the time of loading the gift card. To activate the gift card, or to report a lost or stolen gift card, please call 1-866-244-5360.

Do you offer all different types of loans including mortgage loans and commercial loans?

Yes, LLCU offers Auto Loans (new & used), RV & Boat Loans, Personal Loans, Mortgage Loans, Home Equity Loans, and Commercial Loans. To view information about LLCU Loans, please click on "LOANS" at the top of this website.

Do I have to be a member to apply for a loan?

Yes, to apply for an LLCU loan, membership is required.

Do you have a coin counter?

Yes, most of the LLCU branches have coin counters in branch to allow you to make coin deposits. (We no longer offer self-serve coin counters). View which locations do and do not have coin counters. All LLCU branches accept coin deposits, but if you have a large amount of coins, we recommend you visit a branch with a coin counter. Additionally, there is no fee to LLCU members to use a coin counter. This service is not provided to non-members. Please note, no rolled coin is accepted.

Does LLCU offer any type of Rewards?

Yes, just by being a member of LLCU, you are able to receive numerous different perks through our "Love My Credit Union" program. Some of the perks include a discount on TurboTax or H&R Block services at tax time, exclusive member pricing on TruStage Home & Auto Insurance, a discount on Rental Kharma (which enables you to build credit with rent payments), and so much more. To view all the Love My Credit Union Rewards, visit LoveMyCreditUnion.org.

Additionally, LLCU offers Relationship Rewards to members who support LLCU by using a wide variety of products and services offered at LLCU. Relationship Rewards offers qualified members great perks such as discounted auto and personal loan rates.

Does LLCU offer any Financial Counseling help?

Yes, LLCU does offer FREE Financial Counseling to members AND even to non-members. LLCU has over 70 Certified Financial Counselors on staff who can assist you with budgeting, saving, paying off debt, improving your credit score, and so much more! And the best part...it's FREE! Schedule your in person or phone appointment.

Can LLCU provide me with a free copy of my credit report?

Yes, LLCU Financial Counselors are happy to assist members with logging in to annualcreditreport.com and reviewing your credit report with you. To set up an appointment to do this, simply click "SCHEDULE AN APPOINTMENT" at the top of this page, when you are ready. If you are enrolled in Online Banking, you also have the option to view an estimate of your current credit report with Savvy Money -My Credit Score.

Does LLCU ever make donations to non-profit community organizations?

Yes, LLCU is a regular supporter of the communities we serve and the organization often makes monetary donations to non-profit service organizations within our field of membership. If you would like to request a donation or sponsorship, simply email your request to llcu@llcu.org.

Where can I find the fax number for my local LLCU branch?

All LLCU branch fax numbers can be found on our Locations page.

Is there a limit when using cash transferring apps such as Venmo, CashApp, Zelle, etc.?

Yes, LLCU imposes the following limits on cash transferring apps: $5,000 per day for withdrawals, and $2,500 per day for depositing.

DIGITAL BANKING

What is the difference between Online Banking and Mobile Banking?

Online Banking typically refers to being able to access your account information through a desktop computer with internet access. Mobile Banking is accessing your account information using the LLCU Mobile App on your mobile device or tablet, after you've downloaded the app from your App Store and enrolled.

How do I enroll in Online and/or Mobile Banking?

To enroll in Mobile Banking, you must FIRST enroll in Online Banking. By enrolling in Online Banking, you will automatically be enrolled in Mobile Banking, so you only have to enroll once.

Follow these steps to enroll:

  1. Visit llcu.org from your desktop web browser.
  2. Locate the Online Banking Login box in the middle of the homepage.
  3. Click "Enroll" under the Login button.
  4. Follow the prompts to set-up your Online account. Be sure to note your User ID and Password while setting this up, as you will use the same credentials to login to Mobile Banking.

After you have enrolled in Online Banking, download the LLCU Mobile App from your mobile device's App Store. In your App Store, type "LLCU" or "Land of Lincoln" in the search bar and proceed to download the app for free. Use the same User ID and Password you used for Online Banking to login to the Mobile Banking app.

Do joint account holders share a login or should we each set up our own login credentials?

Both Joint Account holders should enroll and set up their own Online Banking login credentials.

What do I do if I can't remember my Online Banking Password or User ID?

No worries! This happens all the time! To recover your User ID, simply visit the llcu.org homepage and under the login box for Online Banking, click "Forgot User ID". Enter the email associated with your account and an email will be sent to you to assist you in recovering your User ID.

If you've forgotten your Password (but know your User ID), also visit llcu.org and under the Online Banking Login Box, click "Forgot Password". You will be prompted to enter your User ID on the next screen, then click "Next". Follow the prompts to be sent a password reset link to your email.

If you have forgotten BOTH your User ID and password, click the "Forgot User ID" link first and once you've obtained your User ID, proceed to click the "Forgot Password" link. If you are having any technical difficulties doing this online, simply call our Solution Center at 1-844-222-7788.

Can I transfer money from my account to another LLCU members' account or to a person's account not held at LLCU?

Yes, LLCU members are able to transfer funds both internally (LLCU member to LLCU member) or externally (LLCU member to an account held outside of LLCU). Directions for both types of transfers are listed below.

To set up an INTERNAL transfer in Online Banking (desktop):

  1. Login to Online Banking and click "Transfers" at the top of the dashboard.
  2. For an INTERNAL transfer, simply fill in the necessary fields and follow the prompts to complete your transfer. (You will need the account number of the LLCU member to whom you are transferring funds).

To set up an EXTERNAL transfer in Online Banking (desktop):

  1. Login to Online Banking and click "Transfers" at the top of the dashboard.
  2. Next, click on "External Account Transfer" on the righthand side of the page.
  3. Follow the prompts to add the external account. *Note: Before entering the information, be sure you have the routing and account number for the external account.

My mobile deposit of my check was rejected, what should I do?

If your mobile deposit of your check was rejected, the notification should tell you the reason for the rejection. It might have been an unclear photo submitted, or information was missing. You can attempt to resubmit the mobile deposit again after correcting the reason for rejection.

FRAUD ALERTS

How can I best protect my LLCU card from fraud?

The best way to protect your debit or credit cards from fraud is to be certain to monitor the activity posted on them daily. You can do this easily by enrolling in Online and Mobile Banking. Once enrolled, you can enable alerts which will prompt text notifications, or emails (or both, should you select that option) when there is suspicious activity on your account. Or, you can set it up for receive alerts for ANY transactions on your account. These alerts can be customized to your liking.

Additionally, when shopping online, be sure to only use secure websites (such as those which the web address begins with "https://"), and always avoid using public WI-FI networks. For more tips on how to avoid all types of account fraud, visit our Security Information page.

How do I sign up to receive fraud alerts on my card or account?

To enable alerts on your card or account, you must first enroll in Online Banking and Mobile Banking. After enrolled, login Online Banking, click "Settings" at the top of the page, then click "Security Center". Then, follow the prompts to set up the alerts to your liking.

To enable notifications in Mobile Banking, (after first enrolling in Online Banking), simply open the Mobile Banking app and click "Manage Alerts". Follow prompts to set them up as you like.

How can I tell if a fraud alert I received is real?

Fraudsters have gotten quite clever and they are working on new tactics every minute. Scammers often pose as legitimate entities, including your credit union, to gain your trust. Read the following information for things to watch for and what to do.

Scammers may call you, email you, or text you, claiming to be LLCU, they may even go so far as to spoof our actual phone number or make the email look like it came from LLCU. They may proceed to ask you for personal information, to verify your account information, or to confirm a suspicious transaction to scare you. In this case, it is always best to hang up and call us directly at LLCU to confirm whether or not we called you. Please call 1-844-222-7788 during business hours.

Never provide personal information over the phone unless you initiated the call or email to a number or email address that you have verified as legitimate.

A legitimate transaction I made triggered a fraud alert. Should I reattempt the transaction?

If you are attempting to make a legitimate purchase/transaction and it has triggered a fraud alert erroneously, please call LLCU at 1-844-222-7788. Do not attempt the transaction again as it may prompt tighter security holds on your account with each re-attempt.

What do I do if I see a fraudulent transaction on my account?

For fraudulent charges, or unauthorized charges, please call one of the following phone numbers for the specific type of account showing a fraudulent charge:

CHECKING & SAVINGS ACCOUNTS

What types of checking accounts does LLCU offer?

LLCU offers a variety of checking accounts, each with different features & benefits to make it easy to find one that best suits your needs and lifestyle.

View the different types of checking accounts offered at LLCU.

What types of savings account does LLCU offer?

LLCU offers a variety of savings accounts with competitive rates to help you start saving for your financial goals & dreams.

View the different types of checking accounts we offer

Does LLCU require a minimum balance to open a checking or savings account?

All LLCU checking and savings accounts do require a $5 share deposit at account opening. This is your member share amount and must remain in the account throughout membership. Should you choose to close your LLCU account, that $5 is returned to you at the time of account closure.

Are there any monthly service fees or hidden fees on your checking or savings accounts?

LLCU checking accounts do not have any monthly maintenance service fees, nor any hidden fees. Depending on the account requirements of some of our different types of accounts, there may be fees incurred for insufficient funds returns, or for exceeding the debit card transaction limit. You will receive the LLCU Fee Schedule when you open your LLCU account so you are aware of any potential fees that could be incurred.

Do you offer an interest-bearing checking account?

Yes! LLCU does offer several checking accounts that are interest-bearing, such as our Share Draft Plus Checking, Amped Checking, Premier Checking, HERO Checking, and Business Advantage Checking. View the interest rates on these accounts.

Does LLCU offer youth savings and checking accounts?

Yes, LLCU has a very robust Youth Savings Account program called "Making Cents Youth Accounts". We offer a savings account tailored to each different age group that offers kids (& parents/guardians) free access to interactive financial learning & games on our website. Learn more about the Making Cents Youth Accounts.

For a minor (17 years and under) to open a savings account at LLCU, visit the nearest LLCU branch with a parent or legal guardian and bring the following:

  • Completed LLCU Member Account Agreement form.
  • Two forms of identification for the Parent/Guardian. One form must be a State-Issued Photo ID. Other forms that are acceptable include: Social Security card, FOID card, Current Debit or Credit Card, Work ID, or School ID.
  • A check payable to "Land of Lincoln Credit Union" in the amount of $5. This is the monetary cost for your credit union share.
  • Minor's Social Security Card.

Does LLCU offer a Teen Checking/Debit Account?

Yes, LLCU does offer a Teen Checking Account. The minimum age to open the account is 13 years of age. Teens aged 13-15 years must have a Parent/Guardian as a joint account holder. At the age of 16, they can have a solo checking account, but are required to have signed parental permission to have a solo account. This form can be obtained at any LLCU branch. To open an LLCU Teen Checking Account, please visit the nearest LLCU branch and bring the following information:

  • Completed LLCU Member Account Agreement form.
  • Two forms of identification for the Parent/Guardian. One form must be a State-Issued Photo ID. Other forms that are acceptable include: Social Security card, FOID card, Current Debit or Credit Card, Work ID, or School ID.
  • A check payable to "Land of Lincoln Credit Union" in the amount of $5. This is the monetary cost for your credit union share.
  • Minor's Social Security Card, or a valid Driver's License or State ID (if applicable).

Does the LLCU Christmas Club Savings account automatically transfer funds to another account on a certain date?

No, your funds in your LLCU Christmas Club Savings account are not transferred at any time. We leave it up to the member to make that transfer if they wish to. If not, the funds will remain in the Christmas Club account and continue to earn dividends.

How can I find my Account Balance?

There are numerous ways you can find your current account balance. First, during regular business hours, you can stop by any LLCU branch and show a valid form of photo identification to obtain your current balance.

The easiest and most convenient way to see your current account balance is in Online or Mobile Banking. Once enrolled, you can login anytime to Online or Mobile Banking and find your account balances displayed on the homepage.

You can also obtain your current account balance using the Lincoln Line Telebanking. If you are already enrolled, simply call 1-800-500-9401.

Where can I find my full Account Number and Routing Number?

There are several different places you can find your Account Number and the LLCU Routing Number. The quickest way to find the LLCU Routing Number is to look at the top of any webpage at llcu.org. (Scroll up now, if you'd like!)

Another fast and easy way to find BOTH your Account Number & the LLCU Routing Number is to look at the bottom of one of your paper checks. Under the memo line, you will find a series of digitally printed numbers. The LLCU Routing Number is listed first and found in between two colons. The second set of numbers is your personal Account Number.

Check Routing.png

If you are enrolled in Online Banking, you can also find your Account and Routing number there. To find the LLCU Routing Number, once logged into Online Banking, scroll to the bottom of the page and click on "About Us". The next screen will take you to the LLCU website and the Routing Number is listed at the top. To find your Account Number in Online Banking, login and then click on the account for which you'd like to locate the full number. Then, click "Account Information". Your full account number will show on the next screen.

If you are enrolled in Mobile Banking, you can easily locate both numbers there, as well. Simply login and click on the Account for which you need the full number. Next, click on "Account Details" and the Routing Number and Account Number are on the next screen. To view the ENTIRE account number, you may need to click on the EYE icon to reveal the full number.

Where can I find and view my Account Statement?

To view an electronic Account Statement for your LLCU Account, you must first enroll in Online Banking and then you must enroll in eStatements.

Once you've enrolled in Online Banking, follow these steps to enroll in eStatements:

  1. Login to LLCU Online Banking.
  2. Choose the eStatements tab.
  3. Follow the prompts to complete eStatement enrollment.

Once enrolled in eStatements, you can view your statements in Online Banking by logging in and then clicking "Online Statements" on the righthand side of the page. eStatements are only accessible in Online Banking, not in Mobile Banking. To receive a physical copy of your Account Statement, visit the nearest LLCU branch, or to have a copy mailed to you, please call 1-844-222-7788.

How can I change the address, phone number, or email on my account?

Changing your contact info on your account can be done quickly and easily in Online and/or Mobile Banking. To do so, follow the steps below. But, if you are not yet enrolled in Online or Mobile Banking, simply stop by any LLCU branch to have an LLCU Representative update your account information in our system. Or, you can call our Solution Center at 1-844-222-7788.

To update contact info in Online Banking, follow these steps:

  1. Login to Online Banking and click "Settings" in the top righthand corner of the page.
  2. Click on "Profile".
  3. Click on the information that you would like to update and follow the prompts for a security verification code.
  4. Make your changes and then click "Save". To make changes in the Mobile Banking App, simply login and then click on the MORE button on the lower righthand corner of the home screen. Next, click "Manage profile information". Click on the information you would like to update, follow the security prompt and then save your changes.

To update contact info in Mobile Banking, follow these steps:

  1. Login to Mobile Banking app and click "MORE" on the lower righthand corner.
  2. Click "Manage Profile Information".
  3. Click on the information you would like to update, follow the security prompt and then save your changes.

Does LLCU ever place a "HOLD" on any checks and if so, why?

Yes, in certain circumstances, such as with a foreign check, a large check amount, or new account status, a check may be placed on a "HOLD" for a certain period of time, typically only up to 48 hours. However, the hold can be longer in some cases such as with a foreign check, a large check amount, or with a new account.

These HOLDS are recommended and outlined in a federal policy called "Regulation CC" and are designed to protect you against fraud and to ensure that the "Payer" has sufficient funds in the originating account to cover the amount.

If you are concerned about a check HOLD or would like to determine if a check you plan to deposit would need to be placed on HOLD, simply call our Solution Center at 1-844-222-7788 or stop in an LLCU branch.

How can I order more checks?

Ordering more checks is easiest to do in Online Banking. Simply login and click on "Order Checks" on the right side of the screen. Follow the prompts to input the information you will need to complete the order.

*Note - when ordering, you will need to input the LLCU Routing Number, your Account Number, your zip code, and security code, so have those on hand before you begin the process. If you are not enrolled in Online Banking, you can order more checks by stopping in any LLCU branch. Skip the lines by scheduling an appointment ahead of time with a Banker at llcu.org.

How can I find an ATM that I can use for free while I'm traveling?

LLCU is part of the Co-Op Shared Branching Network of ATMs, which gives you access to over 30,000 FEE-FREE ATMs through the U.S. To find one near you, or near where you will be traveling, click on "TOOLS" at llcu.org, then "Fee Free ATMs & Banking". On the next page, click on the "FIND A CO-OP ATM" button. This will redirect you to the Co-Op website. Simply type in the zip code or address of where you are traveling, click "SEARCH" and the next page will display a map of available Fee-Free ATMs. You can also find various Co-Op Shared Branches for fee-free banking transactions by following the same steps and clicking the "FIND A CO-OP BRANCH" button instead.

How can I place a "stop payment" on a check?

LLCU members can place a "STOP PAYMENT" on a check, or on an ACH transaction after it posts to the account. Additionally, members can place a Stop Payment on a BillPay item. However, LLCU members cannot stop payment for purchases or transactions on a debit card.

In order to initiate the STOP PAYMENT process, you will need to complete a Stop Payment Form. This form can be obtained by stopping in your nearest LLCU branch, or by calling 1-844-222-7788 and we can email or mail the form to you.

The STOP PAYMENT process is not available in Online or Mobile Banking.

Why did I receive a charge for an Overdraft Item or Returned Item (NSF) fee?

If you were charged an Overdraft or NSF fee, it is because a transaction was attempted on your account, but the account does not have enough funds to cover the amount. This can occur for a number of different reasons, including underestimating a transaction amount, a large pre-authorization hold, a delayed deposit, or not tracking your balance carefully.

There is a difference between an overdraft fee and an NSF fee. An overdraft fee is charged when the transaction is completed, but because the account balance was too low to cover the transaction, the credit union covered the amount and then subsequently charged a fee for doing so. An NSF fee is charged when the credit union declines the transaction due to insufficient funds and subsequently, charges a fee.

If you find an Overdraft fee or an NSF fee on your account that you do not feel is accurate, please visit your nearest LLCU branch or call 1-844-222-7788.

Does LLCU offer ways to protect myself from Overdraft or NSF fees?

Yes, LLCU offers several ways for you to protect yourself from these fees. One way is by enrolling in Overdraft Protection (ODP), which directly connects your savings account to your checking/debit account to automatically transfer funds from your savings to cover transactions that exceed the checking/debit account balance available. With this protection, there is a nominal fee charged when this process takes place, but it is far less than the Overdraft or NSF fee, and it better protects your credit.

Other options to protect you from NSF fees includes Courtesy Pay or an Over Draft Line of Credit. Learn more about those two options by visiting a branch or call 1-844-222-7788.

What do I do if an automated payment I had set up did not come out of my payroll?

If you find that an automated payment you scheduled to come out of your current payroll did not actually come out, please visit your nearest LLCU branch or call 1-844-222-7788.

Does LLCU offer a Night Deposit option after hours?

Yes, each LLCU branch does have a Night Deposit Box for deposits after hours. All deposits dropped in the Night Deposit Box are processed the next business day.

I need to add a POA (Power of Attorney) to my account, how do I do that?

To add someone to your account as POA, or to be added to an LLCU member's account as POA, you will need to visit the nearest LLCU branch to do so in-person. Before arriving, please note that you need to bring the following information along with you:

  • A signed, notarized POA document.
  • A State-Issued Photo ID (such as a Driver's License or State ID).
  • A list of accounts to which the POA will receive access.

You can stop in to any branch to initiate this process, but we highly recommend that you schedule an appointment with a Universal Banker ahead of time.

LOANS - VEHICLE & PERSONAL

What types of vehicle loans does LLCU offer?

LLCU offers vehicle loans for both new & used cars, trucks, vans, and motorcycles. Additionally, LLCU offers loans for RVs, Boats, and ATVs. View current rates or begin the application process now.

Do I need proof of insurance to apply for and obtain an auto loan?

Yes, you do need to provide proof of full coverage insurance with LLCU listed as the lienholder. If you cannot provide this, Collateral Protection Insurance (CPI) will automatically be added to the loan.

What is the payoff on my loan? Can I payoff my loan?

To obtain a payoff on your loan, or to proceed with a payoff, please stop in the nearest LLCU branch or call 1-844-222-7788.

Can you help me setup autopay for my car loan?

Yes, any Loan Officer or Universal Banker can assist you with setting up an autopay for your vehicle loan. You can proceed to do so at the time of your loan signing, or if you choose to do so later, simply visit the nearest LLCU branch or call 1-844-222-7788.

Do I need an appointment to meet with a Loan Officer?

You do not need an appointment to meet with a Loan Officer, but it is recommended that you schedule an appointment ahead of time to avoid a long wait, and to ensure that a Loan Officer is available when you visit the branch. It is especially recommended if you are interested in meeting with a Mortgage or Business Loan Officer, as those types of loan officers tend to float between branches.

Do you offer any type of Loan Protection?

Yes, LLCU offers a variety of loan payment protection products and our Lending staff are knowledgeable and dedicated to finding the best fit for your situation. We have a number of affordable options including GAP (Guaranteed Asset Protection) Insurance, credit life, credit disability, unemployment protection, and mechanical repair insurance. To learn more about these options, simply make an appointment with an LLCU Loan Officer through our website or by calling 1-844-222-7788.

Is there a "grace period" for payments on LLCU vehicle and personal loans, and if I go past the grace period, are there late fees?

Yes, all vehicle and personal loans held at LLCU have a grace period of 20 days. If you do not make your payment within the grace period for any LLCU vehicle or personal loan, a late fee of $25 will be charged.

For an LLCU mortgage or business loan, the grace period can vary, and the subsequent late fees are determined as a percentage of the payment. To learn what the grace period or late fees will be for your mortgage or business loan, please reach out to your loan officer.

Does LLCU offer any type of loan Skip-a-Pay program?

Yes, LLCU does offer the option for members to skip a payment on their LLCU-held auto loan if they meet a certain set of qualifications and requirements. The Skip-a-Pay program is offered twice per year - in the summer (option to skip July or August) and again in the winter (option to skip November or December). The set of requirements to qualify are always listed with the program when it is rolled out. If qualified, a member can request a Skip-a-Pay by phone, but a form must be completed and signed to finalize the activation.

LOANS - MORTGAGE & HOME EQUITY

How do I qualify for a mortgage loan?

The best way to ensure that you will qualify for a mortgage loan is to meet early with a Mortgage Loan Officer. Our MLO's are knowledgeable and dedicated to helping you prepare and improve your financial health with the goal of qualifying for a home loan. It is even a good idea to get pre-approved BEFORE you start shopping for your dream home. Knowing the level that you pre-qualify for will help you to shop within your means.

In the meantime, here is a list of actions you can take now to help you qualify for a home loan:

  • Build a stable, reliable income.
  • Build a strong credit score.
  • Build a strong debt-to-income ratio.
  • Document your assets and employment history.
  • Begin preparing your required financial documents (W-2s, tax returns, and bank statements).

How much of a down payment will I need?

The amount of down payment needed for your mortgage loan can vary widely depending on the type of mortgage loan you get. The best way to know exactly what you'll need is to schedule time to discuss the process with a Mortgage Loan Officer. You can make an obligation-free appointment with an LLCU Mortgage Loan Officer online.

What documentation will I need to apply for a mortgage loan?

The following is a list of the documents that you will likely need to provide during the mortgage application process:

  • All paystubs for the past 30 days.
  • All W2's for the past 2 years.
  • Federal Tax Returns for the past 2 years.
  • All bank statements for the past 60 days.
  • 401K, IRA, or Mutual Fund Accounts showing most recent transaction summary.
  • Stocks or Certificates of Deposit (copies).
  • Purchase and sales agreement (copy).
  • 12 months canceled rent checks, or the name/address of current landlord (if applicable).
  • Fully executed divorce decree (if applicable).
  • Signed YTD Profit & Loss statement and balance sheet (if self-employed).
  • Documentation verifying any additional income.
  • Deed, hazard insurance policy, and most recent tax bill copies (if you are refinancing).
  • A letter explaining any known credit problems or fluctuations in income.

Do you offer Home Equity Loans and Lines of Credit?

Yes, LLCU offers a variety of Home Equity Loans and Home Equity Lines of Credit (HELOC). These are a great way to borrow money by utilizing the equity in your home as collateral. These types of loans can provide you with the option for financing projects like home renovation, debt consolidation, tuition expenses, and medical expenses. To learn more about Home Equity Loans, visit the Home Equity Loans page of our website.

DEBIT & CREDIT CARDS

Does LLCU offer a debit card with both checking and savings accounts?

LLCU offers a debit card only with checking accounts. LLCU does not currently offer a debit card with any savings accounts.

How quickly do I get a debit card when I open an account?

Upon opening an LLCU Checking/Debit Account, you will receive your debit card in the same visit. The only LLCU branch that does not provide instant issue debit cards is the branch located at 1435 N. Water St. in Decatur.

How do I activate my debit card and set a PIN?

To activate your debit card and/or to set a PIN, call 1-800-992-3808 and follow the prompts as directed.

What is the daily limit for ATM withdrawals and purchases with a debit card?

The daily limit for ATM withdrawals is $500. The daily limit for purchases is $5,000. A limit increase that is good for one (1) business day can be requested by visiting your nearest LLCU branch or calling 1-844-222-7788.

How do I set up alerts for my account or card?

Setting up alerts is easy in either Online or Mobile Banking!

To set up alerts for your account or card in Online Banking (desktop), follow these steps:

  1. Login to Online Banking and click "Settings" in the upper righthand corner of the page.
  2. Click on "Security Center".
  3. Follow the prompts to customize the types of alerts that you would like to set up.
  4. After following all prompts, click, "Review".
  5. If all is correct on the next screen, simply click "Save Alert". Any active alerts you already have set up in Online Banking will be displayed on the bottom of this same page.

To set up alerts for your account or card in Mobile Banking, follow these steps:

  1. Login to your Mobile Banking app and click "Manage Alerts".
  2. Follow the prompts to set up alerts as you'd like them.
  3. To set them up more specific alerts and controls for your card, when logged into Mobile Banking, click on "CARDS" at the bottom.
  4. Scroll down and click "Controls & Alerts" and proceed to set these up to your preferred customization.

How can I inform LLCU that I will be traveling so that I can avoid any disruption in using my card?

Setting up a Travel Notice is a great way to ensure you can always access your funds while traveling. This can easily be done in Online or Mobile Banking, or you can simply stop in an LLCU branch or call 1-844-222-7788 to have an LLCU representative note this on your account.

To set up a Travel Notice in Online Banking, follow these steps:

  1. Login to Online Banking.
  2. Click on "Settings" in the upper righthand corner of the homepage.
  3. Click on "Security Center".
  4. Click on "Travel Notice"
  5. Fill in the pertinent information and click "Review".
  6. After reviewing, if all information is accurate, simply click "SUMBIT".

To set up a Travel Notice in Mobile Banking, follow these steps:

  1. Login to Mobile Banking.
  2. Click on "CARDS" at the bottom.
  3. Scroll down and click on "Manage Travel Plans".
  4. Click the plus next to "Add Travel Plan" and follow the prompts to submit your plans.

What do I do if my debit or credit card is lost or stolen?

To report a lost or stolen DEBIT card, please call Visa® Debit Card services at 1-800-472-3272 to deactivate and replace your card. You can also use the Cards tab in LLCU Mobile Banking to "Turn Off" your card or report it lost or stolen through the app.

NOTE: There is a $10 replacement fee for lost cards.

To report a lost or stolen CREDIT card, please call Visa® Credit Card services at 1-855-320-5355 to deactivate and replace your card. You can also use the Cards tab in LLCU Mobile Banking to "Turn Off" your card or report it lost or stolen through the app.

My debit card (or credit card) is not working properly and is declining a purchase. What should I do?

If your card is not working properly, it is likely locked due to suspected fraud. While this can be frustrating, this occurs to protect your account from fraud.

  • If your debit card is blocked or declined during business hours (Monday - Friday; 8a.m. - 5p.m.), please call 1-844-222-7788. If your card is blocked after business hours, please wait and call at your earliest convenience at the start of the next business day.
  • If your credit card is blocked, please call Visa® Credit Card services at 1-855-320-5355.

How do I request a new card if my current one is damaged or no longer working?

Stop in to your nearest LLCU to have a new card printed or call us at 1-844-222-7788 to have a new card mailed to you or prepared for you to pick up.

Am I able to reset or change my PIN on my debit card?

Yes, you can reset your PIN number by logging into the LLCU Mobile Banking app, clicking "Cards" at the bottom, then select the card for which you'd like to reset the PIN. Scroll to bottom and select, "Set PIN" and follow the prompts to enter a new PIN.

My card is about to expire. How do I get a new one?

New cards will automatically be mailed to you well in advance of the expiration date. Keep an eye out for an unmarked, plain white envelope in the mail.

NOTE: Your card does not expire until the end of the month shown on your expiration date.

If you believe you have missed or thrown away your new card, please call us at 1-844-222-7788.

How can I get a print out of my card statement?

You can view your card eStatements in Online and Mobile banking. If you have not yet enrolled in eStatements, visit the Online & Mobile banking section of this FAQ.

If eStatements are not an option, please visit the nearest LLCU branch or call 1-844-222-7788 to receive a print out of your statements. A small fee may be charged for printed statements.

Can I add an authorized user to my credit card?

Yes, you can. To do so, please pick up an "Authorized User" form at an LLCU branch near you, or call 1-844-222-7788 to have one mailed to you.

CDs (Share Certificate), Money Market & IRAs

What is a CD (Share Certificate)?

A CD, or a "Share Certificate" is a type of savings account that provides a fixed interest rate for a specific period of time, or "term". A CD offers a secure, insured investment at a higher dividend rate than a regular savings account. This higher dividend rate is paid in exchange for your commitment of keeping your money locked into the CD for the pre-disclosed term limit.

Where can I find the current rates offered on CDs?

All of our current CD rates, as well as any current special rates, are listed on our Rates page.

How do I open a new CD (Share Certificate)?

Simply stop by any LLCU branch to open your CD account. If you are not yet an LLCU member, you will need to first ensure that you qualify for membership by reviewing our membership criteria. Once confirmed, simply complete the Member Application form found on our website.

What is a Money Market account and does LLCU offer them?

Yes, LLCU offers Money Market accounts. A Money Market account is a savings account that pays a higher rate of dividends than other traditional savings accounts. Most MMAs require a minimum balance and at LLCU that amount is $2,500. Additionally, LLCU Money Market accounts have a minimum deposit and withdrawal requirement of $100. They also have a limit of six (6) withdrawals or transfers per month. Only three (3) of the six (6) withdrawals are allowed by check.

What is an IRA?

An IRA, or an Individual Retirement Account, is a personal, tax-advantaged investment account that helps an individual save for retirement. Depending on the type of IRA you choose, contributions may be tax deductible and will grow either tax-deferred or tax-free. LLCU offers both Roth IRAs and Traditional IRAs. A Roth IRA allows you to make after-tax contributions and to enjoy tax-free withdrawals in the future. A Traditional IRA may allow you to make pre-tax contributions and to take advantage of the tax benefits today. To learn more about this investment type please schedule an appointment with an LLCU Universal Banker at our website, or by calling 1-844-222-7788.

BUSINESS BANKING

Does LLCU offer business checking?

Yes, LLCU offers two types of business checking and the features and benefits of each are listed below:

  • Traditional Business Checking is ideal for small businesses with fewer monthly expenses. It requires a $5 monthly fee, but offers unlimited check and deposit items monthly, as well as free online banking and free VISA/ATM Debit Card.
  • Business Advantage Checking is great for a business with larger balances and more payables each month. This type of account has a $7 monthly fee, but offers unlimited check and deposit items monthly, free Online Banking & BillPay, free VISA/ATM Debit card and the ability to earn interest on an average monthly balance of $10k or more.

Does LLCU offer business loans?

Yes, LLCU is a Certified SBA Lender and we offer several types of loans for small businesses and people wanting to start a new business, including loans for Acquisitions, Development, Term Loans, Restructuring Loans, Equipment Loans and more. Each type of loan has a unique set of advantages. One of our experienced Commercial Loan Officers will be happy to meet with you to discuss the features and benefits of each and find the perfect fit for your needs.

Does LLCU offer merchant services?

Yes, LLCU has partnered with Clover Business Solutions to be able to offer you the equipment and platform to make running your business a breeze! With Clover, you can take order, accept payments, organize inventory, manage your team, grow your customer base, and so much more.

Do I have to qualify for LLCU membership to open a business account?

Yes, all owners/managers of a business must qualify for LLCU membership for the following entity types:

  • Sole Proprietorship
  • General Partnership
  • Limited Partnership (LP)
  • Limited Liability Company (LLC)
  • Limited Liability Partnership (LLP)

Find more detailed information on qualifications for opening an LLCU business account.

What documentation is required to open a business checking account?

To open a Business Checking account at LLCU, you will need the following documentation:

  • Proof of EIN (EIN Letter)
  • Articles of Organization
  • Operating Agreement (if applicable)
  • Certificate of Existence, OR Certificate of Good Standing, OR Certificate of Status.

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