System Upgrade

Will I be able to visit my branch during dates of the System Upgrade?

No, all LLCU branches will close on Friday, October 25th at 5:00p.m. and will also be closed on Saturday, October 26th through Monday, October 28th, 2024 to implement our System Upgrade. All LLCU branches will re-open on Tuesday, October 29th, 2024 for regular business hours.

Will I be able to do my banking in online and mobile banking during the System Upgrade?

No, online and mobile banking will not be accessible beginning at 5:00p.m. on Friday, October 25th (mobile deposit is unavailable starting at 2:00p.m. on 10/25/24) and they will remain unavailable that weekend through Tuesday, October 29th at 8:00a.m. During this timeframe, you will be unable to transfer funds, process new bills, make loan payments, nor complete mobile deposits. All online and mobile banking services will be restored by Tuesday, October 29th at 8:00a.m.

Will I still receive my Direct Deposit during the conversion weekend?

All ACH (Automated Clearing House) and Direct Deposits scheduled will post as usual.

Will I still be able to use my debit and/or credit cards during this conversion weekend?

Yes, you can still use your debit card during the system upgrade dates with daily limits for cash withdrawals of $500.00, and daily limits for purchases of $5,000.00. Credit cards will not be affected by the system upgrade and can be used as usual. All transactions made during the upgrade dates, including automatic deposits, pre-scheduled payments, and transfers, will be processed and post to your account during normal business hours on Tuesday, October 29th, 2024.

Will automatic payments to my loans still take place during the System Upgrade weekend?

Yes, all automatic loan payments will process as scheduled if they are set-up by Friday, Oct. 25th at 5:00p.m.

Will my automatic payments and Bill Pay transactions still happen during the System Upgrade weekend?

Yes. Any pre-scheduled automatic payments or Bill Pay transactions will take place during the upgrade. These will post to your account during regular business hours on Tuesday, October 29th.

Will I be able to submit a loan application during the System Upgrade weekend?

No. Our online consumer loan and mortgage loan applications will NOT be available during the System upgrade weekend from 5:00p.m. Friday, Oct. 25th through Tuesday, Oct. 29th at 8:00a.m. Those services will be restored on Tuesday, October 29th at 8:00a.m.

What other services will I be unable to access during the System Upgrade weekend?

• Lobby Service
• Online & Mobile Banking
• Lincoln Line Phone Banking
• eStatements
• Quickbooks
• Debit/Credit Card Information
• Zelle®

Will I be able to conduct transactions at financial institutions in the Shared Branching Network during the System Upgrade?

No, shared branching will not be available during the System Upgrade dates. However, you will still be able to use Co-Op ATMs during the upgrade.

Will my personal data and funds be safe during this System Upgrade?

Yes. Your personal information and accounts will remain safe and secure at all times during the System Upgrade and beyond. Additionally, all LLCU accounts continue to be insured by NCUA (National Credit Union Association) for up to $250,000 per individual account holder and by ESI (Excess Share Insurance) for up to an additional $750,000 per individual account holder.

Who should I contact if I have problems with my debit or credit card during the System Upgrade weekend?

For general credit card inquiries (activation, lost/stolen, disputes, payments, pin changes), please call 1-855-320-5355. For debit card activation or pin changes, please call 1-800-992-3808. To report a lost or stolen debit card, please call 1-800-472-3272. For our members in Colchester - you will be UNABLE to use your new debit/credit cards until Monday, October 26th at 8:00a.m.

What's new?

After the System Upgrade, you will be assigned a Member Number, and your account numbers will change slightly (more information to come soon!).

What do you need to do?

Nothing, we’ll move everything over for you. We recommend that you give your accounts Nicknames now, to differentiate between your new account numbers after the upgrade.

Will my Account Number change?

Yes - after our System Upgrade, your account numbers will change slightly, but you will also begin to have a Member Number that all of your accounts will fall under. This Member Number is how we will identify you moving forward during transactions. More information on this to come soon!

Will I still need my account number when I call or visit a branch?

We will be able to look up your accounts either by your name, member number, social security number, and/or even by your OLD account number (from before the System Upgrade). We recommend adding nicknames to your accounts to differentiate between them. This will be helpful if you have multiple savings or checking accounts.

Will the Routing Number change?

The LLCU Routing Number will remain the same. For our members in Colchester - once the System Upgrade is complete please begin using LLCU's Routing Number - 271183015.

Will I need a new debit and/or credit card?

All LLCU Members, (except members of the Colchester branch), will not need a new debit and/or credit card. You will be able to continue using your existing cards. Colchester members will need a new debit and/or credit card and will receive it prior to the System Upgrade weekend.

Will my transactions that I do in the branches change?

Yes - but the changes you will experience will provide you quicker service and efficiency. The main thing that you will notice is that the layout of our deposit slips, withdrawal slips and loan payment slips will be different. The news slips will be much easier to understand and complete.

What’s new?

The statements will look very similar to the existing statements. For our members in Colchester - all of your accounts will be on one statement.

What do you need to do?

If you anticipate needing statements dating beyond 12 months, we recommend securing those statements now. Here’s how:

• If you are enrolled in eStatements, simply login and download any statements that you require.
• If you are not enrolled in eStatements, call the Member Solutions Center at 1-844-222-7788 to request the statements you desire. They can be mailed or prepared for you to pick up at any LLCU branch.

How do I enroll in eStatements?

1. Login to LLCU Online Banking.
2. Choose the eStatements tab.
3. Follow to prompts to complete enrollment.

More information about Online Banking and eStatements can be found in the Digital Services tab at llcu.org.

Will my October 2024 statement be affected by the upgrade?

All members will receiving two statements in October one statement will be for any and all transactions completed PRIOR to the System Upgrade (10/1/2024 - 10/25/2024) and second will be for any and all transactions completed AFTER the System Upgrade through month end (10/26/24 - 10/31/24). Statements will resume as usual thereafter. Members will receive their typical statement type.

Will my delivery time change?

No. After the two October Statements, for those who receive monthly statements, all statement deliveries will resume as usual. Colchester branch members will adjust to LLCU statement schedule.

How do I access historical statements?

Log on to Online Banking and select the eStatements tab. Select which statement you would like to view. Once open you can click download or print in your toolbar.

What's New?

LLCU Online & Mobile Banking will look slightly different in some ways, as the upgrade will bring new capabilities and features, as well as easier navigation options. We will be providing our members with ample information soon to help everyone feel comfortable with the changes that are coming.

Will I still be able to see all of my accounts in Online and Mobile Banking?

Yes, if you are already enrolled in LLCU Online & Mobile Banking PRIOR to the System Upgrade, you will be able to login and view all of your LLCU accounts. As a matter of fact, after the System Upgrade, you will finally be able to view all accounts under ONE Member Number/Name. This is something members have been asking for! This is also why it is very important to assign NICKNAMES to your accounts as soon as possible.

What if I’m not enrolled in Online & Mobile Banking before the System Upgrade?

If you have never enrolled in LLCU Online & Mobile Banking by Tuesday, Oct. 29th at 8:00a.m., you will be able to activate and enroll beginning Tuesday, October 29th at 8:00a.m. This is also when our COLCHESTER BRANCH members will be able to officially enroll in LLCU Online & Mobile Banking.

Will all of my PAYEES that I have set up in Bill Pay transfer over after the System Upgrade?

Yes, your Bill Pay PAYEES will all transfer over after the System Upgrade. No action is required.

If I have my LLCU Debit and/or Credit Card set up in my Mobile Wallet (i.e. Apple Pay, Google Pay, etc.), will I have to change anything there?

No, because you will not require a new debit/credit card, you will not have to change anything in your Digital Wallet or Mobile Wallet settings. However, for our Colchester members receiving a new debit and/or credit card, if you had this set up, you will need to add your new card for payment and delete your old.

How do I create and assign "nicknames" for my individual accounts in Online & Mobile Banking PRIOR to the System Upgrade weekend?

1. Login to LLCU Online Banking.
2. In the top right hand portion of the page, click on "Settings".
3. On the next page, click on "Accounts".
4. Next, select one of the accounts to which you'd like to assign a nickname.
5. Click in the text box under "Nickname" and type in the new nickname you have chosen for that particular account. This nickname should be something that helps you to easily identify which account it is. For example, if your name is "Joe" and you are naming what is your Main Checking Account, you could name it "Joe - Main Checking". Or if it is Joe's Christmas Savings, you could name it "Joe - Christmas".
6. Click "SAVE" and then click "CLOSE" once the screen confirms your account preferences have been successfully updated.
7. Repeat steps 4-6 for any other accounts you have listed within your settings.

To create or edit nicknames in LLCU Mobile Banking on a smart device, follow these instructions:

1. Login to LLCU Mobile Banking App.
2. On the home screen, tap on "Edit Accounts" underneath your account listings.
3. Next, select the first account for which you'd like to create or change a nickname.
4. On the next screen, tap into the text currently filling the "Nickname" line and edit to the new nickname you have chosen.
5. Next tap "SAVE".
6. Repeat steps 3-5 for all accounts listed that you would like to assign or change the nickname.
7. Once finished, tap the arrow at the top left of the screen to return to Mobile Banking home screen.

IMPORTANT NOTE: You do not need to assign, edit or change your nicknames in BOTH Online and Mobile Banking. Once you have done so in one, the other will automatically be updated. 

Who should I contact if things do not look right with my account after the System Upgrade weekend?

We will be ready to take calls and answer all questions after the conversion. We will have an increased level of staff manning our phone lines in anticipation of increased call volume post conversion. Please do not hesitate to call us at 1-844-222-7788. You can also talk with an LLCU Representative via live chat during normal business hours by visiting llcu.org.